Code of Practice for Patient Complaints
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Due to Covid-19 we have made the decision to close Sterling Private Clinic. This decision has been made to protect our patients and our staff.
Our neighbouring practice, The White House Dental Practice is providing restricted emergency and urgent care by appointment only. In order to make an appointment, please call 020 8843 9323, the lines are open from 9am - 6pm. Please be patient as we are experiencing a high volume of calls.
If you or anybody in your household is showing symptoms of Covid-19, please do not attend your appointment. Please follow the guidance from the NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
Thank you for your support and understanding in these unprecedented times. Most importantly, please stay safe!